You know how I've been raving about FaceFront's products? Well, I won't be extending those raves to their customer service. In fact, I have decided not to post any swatches or looks displaying FaceFront's products.
Well, my order went missing. I e-mailed them about it about two weeks ago. I got a reply some days later stating that "they were worried that my order was missing" and I was asked to confirm which order was missing (although I had already provided them with the transaction ID). I didn't get a reply and I e-mailed them again. I sent them another message. No response. Yesterday they finally managed to reply to me and asked me if I wanted my order re-sent. I almost sent them a reply saying "No, I'm just e-mailing you because I have no friends". I mean, if you complain about a missing order, doesn't it mean you want it? I e-mailed them saying "yes, I want my order re-sent". Today I got a reply saying that the Buenos Aires blush I ordered is sold out. Great.
Had they answered me earlier, I would have gotten what I ordered. Now, they seem to be quite content to offer another product but no apologies. I'm bloody furious.
So no FaceFront for you from me. I will not promote a company that thinks ignoring their customers is the way to run a business.
Saila, the Adventurous Purple Koala
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